FAQ

GENERAL:

Spa appointments are available between 9.30-5.30 daily, all available appointments are listed online through our online booking platform. 

Where are you located? We are at 3638 Main Street, Vancouver. There is side street parking nearby and a couple of paid parking spots right out front if you're lucky enough to get them! We are also transit friendly and our store is wheelchair accessible. 

What is your returns policy? Any full-price, unopened items may be returned for exchange or store credit only, within 14 days of receiving your order. We do not offer refunds on any products and will not accept used products back.

 

SPA:

Can you accommodate multiple clients at one time? Our private, cozy skincare studio accommodates only one client at a time. 

Can you book multiple treatments in one appointment? Of course! When selecting your treatment, you will see a list of available add-ons for that service. 

Payment for Spa services? We require a valid credit card at the time of booking to hold the spot but no charges will be made until after your appointment or in the case of a "no-show". 

We include tax and tip in the service price you see online and ensure that our esthetician's are well compensated for their time. 

If you have a gift card, you can enter the 16 digit number in the notes section at the time of booking or bring the gift card with you to your appointment. Please note that we can't see full gift card numbers in our system so in order to process, we need the 16 digit number or QR code. If you forget your gift card, we can only re-email to the original purchaser. 

 

Rescheduling and cancelling appointments? Any changes to your appointment can be made through your email confirmation up to 24 hours before your appointment. Up until this point, you may reschedule or cancel for a full refund. 

Cancellations or re-scheduling requests made less than 24 hours before your appointment will not be eligible for refund. 

If collecting points select 'Reserve without Paying' and pay in store at time of service to use and collect points. 

If you paid in full at time of booking, we will manually refund you when we receive the cancellation notice, refunds take 3-5 business days to appear. Email us to confirm you cancelled and need a refund shoppe@sunjalink.com

 I booked an appointment but have no email confirmation? Please ensure the correct email was provided when checking out and check junk/spam folders. All bookings and orders receive an email confirmation when completed. If you did not receive one, the order was not completed properly. 

 

 ONLINE ORDERS:

I received a gift-card, how can I use it online? Once you reach payment options at checkout, there will be a box to input the 16 digit code provided with your gift card.

I bought a gift-card for a friend but they haven't received it yet? check all your email folders, they can end up in the junk mail. 

When buying a gift card enter the email address you wish the Gift Card to be sent to. Or send it to yourself and copy the 16 digit code and present it in any form. The 16 digit code is what we need for payment. 

 Do you offer free shipping? All orders over $200 within Canada receive free shipping. 

 

Other shipping prices? $15 flat rate within Canada. $20 express shipping within Canada. We also offer worldwide shipping for those orders going further afield. 

 

I placed an order but did not receive an email confirmation? Please check junk/spam folders if you do not see it in your inbox. If you still do not see the confirmation, reach out to us by phone or email to ensure the correct email was inputed and the order was placed. 

 

When will my in-store pickup be ready? You will receive a pick-up notification once your order has been prepared. Please wait until you have this email before coming to collect!

 

How can I track my online order? A shipping confirmation with tracking will be sent to you when your order has been shipped. All domestic orders will be sent via Canada Post. International orders are shipped via Canada Post or USPS Priority International. 

Please allow 1-2 business days for your item processed. Shipping times vary depending on where you are located. If your order is time sensitive, please select express shipping at checkout. 

Note that once the item is shipped and in the hands of the carrier, we only have access to the same tracking information you can see through your confirmation. 

We are not responsible for items lost, damaged or stolen in the mail. If any of these things happen to your order,  you will need to file a claim with the shipping carrier. 

 

If you have placed an order shipping to a destination outside Canada, customs and import duties will be levied by the client's local government on top of our shipping cost. All additional taxes and fees are the responsibility of the customer. This can range from 10% to 40% of the order value. Items will be shipping from Vancouver Canada, with an official invoice declaring the exact total of merchandise purchased in Canadian Dollars.