Return Policy: Any full-price, unworn and unwashed, unopened items may be returned for exchange or store credit only, within 14 days of receiving your order. No refunds on any products. We do not accept used products back.
All sale items are final sale.
Refunds will not be accepted for beauty, wellness, intimates, swimwear, apothecary or pierced earrings. We do not offer price adjustments for prior purchases. Contact us for exchange only on un-opened, un-used, with receipt, beauty products.
Shipping: Please check junk / spam folders for confirmation email if you do not see in your inbox.
A shipping confirmation with tracking will be sent when your order has been shipped. Domestic orders will be shipped via Canada Post. International orders are shipped via Canada Post or USPS Priority International. Please note that the typical ship time is 2—8 days. For faster service choose at check out. We are not responsible for items lost, damaged or stolen in the mail.
If you have placed an order shipping to a destination outside the Canadian tax, customs and import duties will be levied by the client's local government on top of our shipping cost. All additional taxes and fees are the responsibility of the customer. This can range from 10% to 40% of the order value. Items will be shipping from Vancouver Canada, with an official invoice declaring the exact total of merchandise purchased in Canadian Dollars.
Brand Submissions: At this time our shop is very full and we most probably will not be taking on any new brands, that being said, feel free to email us your line list and lookbook.
Spa: We require full payment info to hold your spot and do not keep information on file after scheduled appointment. You have up to 24hrs to cancel for full refund. Tips are included in the prices. Don't worry our aestheticians are well compensated.
Our Aestheticians aim to please everyone, and always do their very best to make your appointment perfect, that being said, everyone is different and we can not guarantee all services will be right for you.