Frequently Asked Questions

RETURN POLICY:

Any full-price, unopened items may be returned for exchange or store credit only, within 14 days of receiving your order. We do not offer refunds on any products and will not accept used products back.

GIFT CARDS:

Once a gift card has been purchased and issued we have no access to it, please treat like cash. Take a picture of the QR code, save to your apple pay or copy the 16 digit code down.

SPA:

Can you accommodate multiple clients at one time? Yes! if you have issues booking two appointments at a time online email us with your preferred dates and a phone number:  shoppe@sunjalink.com

Payment for Spa services? We require a valid credit card at the time of booking to hold the spot but no charges will be made until after your appointment or in the case of a "no-show" unless you choose pay now. 

We include tax and tip in the service price you see online and ensure that our esthetician's are well compensated for their time. 

If you have a gift card, select 'reserve without paying' & simply bring the gift card with you to your appointment. 

Rescheduling and cancelling appointments? Any changes to your appointment can be made through your email confirmation up to 24 hours before your appointment. Up until this point, you may reschedule or cancel for a full refund. 

Cancellations or re-scheduling requests made less than 24 hours before your appointment will not be eligible for refund. 

If you paid in full at time of booking, we will manually refund you when we receive the cancellation notice, refunds take 3-5 business days to appear. Email us to confirm you cancelled and need a refund shoppe@sunjalink.com

I booked an appointment but have no email confirmation? Please ensure the correct email was provided when checking out and check junk/spam folders. All bookings and orders receive an email confirmation when completed. If you did not receive one, the order was not completed properly. 

 HOUSE BRAND: PLEASE NOTE OUR ALUMINUM BOTTLES ARE TALLER THEN 100ML - WE FILL 100ML OF PRODUCT INT0 EACH BOTTLE

ONLINE ORDERS:

I received a gift-card, how can I use it online? Once you reach payment options at checkout, there will be a box to input the 16 digit code provided with your gift card.

I bought a gift-card for a friend but they haven't received it yet? check all your email folders, they can end up in the junk mail. If you still can't find it, most likely the transaction did not go through. 

Do you offer free shipping? All orders over $200 within Canada receive free shipping. 

Other shipping prices? $16 flat rate within Canada. $20 express shipping within Canada. We also offer worldwide shipping for those orders going further afield. 

I placed an order but did not receive an email confirmation? Please check junk/spam folders if you do not see it in your inbox. If you still do not see the confirmation, reach out to us by phone or email to ensure the correct email was inputed and the order was placed. 

When will my in-store pickup be ready? You will receive a pick-up notification once your order has been prepared. Please wait until you have this email before coming to collect!

How can I track my online order? A shipping confirmation with tracking will be sent to you when your order has been shipped. All domestic orders will be sent via Canada Post. International orders are shipped via Canada Post or USPS Priority International. 

Please allow 1-2 business days for your item processed. Shipping times vary depending on where you are located. If your order is time sensitive, please select express shipping at checkout. 

Note that once the item is shipped and in the hands of the carrier, we only have access to the same tracking information you can see through your confirmation. 

We are not responsible for items lost, damaged or stolen in the mail. If any of these things happen to your order,  you will need to file a claim with the shipping carrier. 

 

Shipping Canada Post and USPS:

Free Canadian over $250

Flat rate of $17.00 CAD anything under $250

Express 1-2 business days flat rate $20.00 all orders

Flat rate $25 USD for American orders

Rest of the world flat rate $48 CAD