FAQ

Spa: We require full payment to hold your spot and do not keep information on file after scheduled appointment. You have up to 24hrs to reschedule or cancel for full refund. Please call the shoppe 604-336-9913 or email with alternative times to re-schedule or cancel from your email confirmation. Tips are included in the prices. Don't worry our aestheticians are well compensated! 

Gift Cards can we used online at checkout, use the 16 digit code provided with gift cards.

We can only provide one treatment at a time.

Return Policy:

Return Policy: Any full-price, unworn and unwashed, unopened items may be returned for exchange or store credit only, within 14 days of receiving your order. No refunds on any products. We do not accept used products back.

All sale items are final sale.

A shipping confirmation with tracking will be sent when your order has been shipped. Domestic orders will be shipped via Canada Post. International orders are shipped via Canada Post or USPS Priority International. Please note that the typical ship time is 2⁠—8 days. For faster service choose at check out. We are not responsible for items lost, damaged or stolen in the mail. 

If you have placed an order shipping to a destination outside Canada, customs and import duties will be levied by the client's local government on top of our shipping cost. All additional taxes and fees are the responsibility of the customer. This can range from 10% to 40% of the order value. Items will be shipping from Vancouver Canada, with an official invoice declaring the exact total of merchandise purchased in Canadian Dollars.

 

Brand Submissions: At this time our shop is very full and we most probably will not be taking on any new brands, that being said, feel free to email us your line list and look-book.